Payments

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Methods of Payment: We currently accept payments via Stripe, we no longer use PayPal. If customers wish to pay for their items via bank transfer they are advised to contact us. Payments are to be made at the time the order is placed.

International Payments: All purchases are made in GBP £ Sterling. Any conversion will be done by the payment method customers choose to pay with. We have no control over exchange rates, or any fees that a customer’s card/account provider may charge.

Voucher Codes: Voucher codes are given for customers to quote before a purchase so that we can apply to an item in full or part. When you want to redeem a voucher code please contact us.

Payment Verification: Card payments go through a verification process - this is for the security of the buyer, and to reduce the risk of potential fraud. If a card is declined during this process, in most cases it is a security check and will require you to contact your card issuer. 

Sometimes when a card declines and is successfully put through again, it can create a ‘shadow payment’ where it may appear you have been charged twice, in reality your card issuer has put the declined amount aside ready for payment. We will not accept a duplicate payment and it should appear returned in your account within a few days once the card issuer has amended this. Customers uncertain about these type of transactions are advised to contact their bank/card issuer in the first instance, but to contact us before requesting a chargeback.

Credit Card Security: As per our Privacy Policy, we do not store or share any credit card or billing information. Credit Cards used on our site are encrypted and sent to our payment gateway. We only store a ‘token’ for future transactions, this is secure and for ease of shopping and of no use to third parties.

Unknown Payments: On the highly rare chance that you don’t recognise a payment to Cosmic Capes please contact us. It could be for a number of reasons that are often very easy to correct immediately, including family/friends with access to your card or login details, or additional cards associated with the account.

Promotions and Voucher Codes

Promotion Events: From time to time we run general promotions across specific brands, lines, genre’s or in special events across the website i.e. in Magazine or Social Media campaigns.

PLEASE NOTE: Voucher codes are only applicable at the time of purchase and cannot be applied retrospectively, namely requests for partial refunds for orders already placed cannot be honoured. Orders that have been placed, sent and subsequently returned or damaged with the intent to re-order in aid of using a voucher code will be cancelled and considered abuse of a discount event and our policies, and may result in your exclusion from promotional activity or your ability to shop with us in future.

Voucher codes that have been placed in certain media (Magazines, third party websites and social media pages) are intended for readers, viewers and subscribers of this media. Again we cannot offer a retrospective discount, specifically where you are not part of the target audience and are following ‘word of mouth’ only, post order.

In the event of a generic discount code being offered the following exclusions may apply but are not limited to:

- Shipping costs for International orders; additional shipping or signed for costs; postage fees .

- Certain clearance items, or items already reduced as part of a named and separate running sale category or additional discount code available for an event on the site.

- Multiple voucher codes may not be applied to orders.

Personal Voucher Codes: We do on specific occasions send voucher codes out to customers. These vouchers are tailored to the specific customer and may include any, all or none of the above listed exclusions.

Voucher codes for an individual are completely at our discretion and are NOT available upon request. We monitor customer activity for loyalty considering both spend and frequency when considering good will vouchers and offer events. We cannot offer vouchers to first time customers under the promise of loyalty or a large order in the interest of fairness.

We will advise customers of a voucher or include it in their order physically and they are generally offered as part of a specific note of good will, or for help correcting a relevant issue under our other terms and conditions where applicable, or where we are working with an individual in both parties’ interest with regards to marketing or competitions.